Organisational behaviour topic could be the impact of lack of 'face time' with the client and the delivery focus from the distributed teams. Not being located in the same place as the client and having someone else managing the relationship with the client could lead to less focus/concern being placed on quality deliverables (in content, timeliness or otherwise) by the distributed team as they may not have to face the music should delivery not meet expectations.
Strong ownership by the distributed team, clear and concise expectations management and a sense of diligence with regards to meeting the needs of the client should be pervasive in the organisational culture.
Also, penalty clauses in contracts may help ;)
No comments:
Post a Comment